FAQ
Frequently Asked QuestionsReturns and exchanges
Do you offer returns or exchanges?
COMMITTED TO THE HIGHEST QUALITY
At High Altitude Apparel, we are driven to provide the highest quality products with the best customer care. We do not settle for just “customer satisfaction”; we strive for customer appreciation. If you are not 100% happy with your product, we want to hear about it!
RETURNS
- Orders may be returned for a full refund within 30 days or purchase. Customer is responsible for return shipping.
- If any product arrives to the customer damaged, it may be returned for a full refund.
EXCHANGES
- Customers may exchange a item for a new size within 30 days of purchase (if it is in stock). The original item must be returned to High Altitude Apparel untamptered.
- Customer is responsible for return shipping of the original item.
- If any product arrives to the customer damaged, it may be exchanged for the same product. High Altitude Apparel will take responsibility for shipping the replacement item.
Shirt sizing
Do your shirts usually run big or small?
Our shirts are a little bit “form-fitting”. Our shirts are described by their manufacturer as having an “athletic fit”.
If you are unsure about which size to order, we advise you to check out our sizing chart:
Payment
Is my payment information secure?
Absolutely! We take our website security very seriously. We use Stripe as our secure credit card payment processor. Our site is also encrypted with a security certificate. We never store your personal credit card information.
What payment methods do you accept?
We gladly accept all major credit cards and PayPal.
Placing an order
Help! I'm having trouble using the website or placing an order
If you have having trouble placing an order, please contact us right away!
You may email us at info@highaltitudeapparel.com or give us a call at (303) 305-1999
Shipping
How long will it take for my order to ship?
We guarantee shipping of all orders within 3 business days. We are normally able to ship orders by the next business day, unless otherwise noted.
If you urgently need your order, please contact us, and we will do everything we can do to ship it as soon as possible!
How long will it take for my order to get to me?
Once your item has shipped (usually by the next business day), the actual shipping time will depend on the shipping method you select at checkout.
Shipping times for orders inside the United States:
USPS First Class (cheapest) – 2 to 4 business days
USPS Priority – 1 to 3 business days
USPS Priority Express – 1 to 2 business days
Shipping times for orders inside Colorado:
USPS First Class (cheapest) – 1 to 2 business days
USPS Priority – 1 business day
USPS Priority Express – 1 business day
Can I come pick up my order?
Unfortunately we do not currently have storefront, and we do not allow local pickup at this time.
Do you offer international shipping?
Yes we do! At checkout, after you enter your shipping address, international shipping should become available as a shipping option.
About High Altitude Apparel
Do you have a brick-and-mortar store?
We do not currently have a brick and mortar store. We do have some of our products for sale in some local stores in Colorado.
Are you local?
Absolutely! We are born and raised Colorado natives! Everything we produce is inspired and designed here in beautiful Colorado.
You can check out the stores that we are currently in here:
Do you create all of your designs yourself?
Every design sold on High Altitude Apparel is our own unique handiwork!
